Una Mattress Privacy Policy

Last Modified: November 4, 2017

Una Organic Limited (“Company”, “We”, “Us”, or “Our”) understands that you care about how your personal information is collected, used and shared when you use www.unamattress.co.uk (“Website” or “Site”). We respect your privacy and are committed to protecting the information you entrust us with. The Company is the data controller for the purposes of this privacy policy and if you have any questions about this privacy policy or how we collect and use your information, you can contact us at:

Business Address

Una Organic Limited
1A Isetta Square
35 New England Street

email: [email protected]

Please read this Privacy Policy carefully before you proceed to use the Website. This Privacy Policy informs you about what information we collect from you, how we use the information we collect and with whom we share this information. We will not collect, use or share your personal information with any third-party except as described herein.

Changes to this Privacy Policy

The Company reserves the right to change this Privacy Policy at any time without prior notice to you. As and when we make any amendments to this Privacy Policy, we will notify you by changing the last updated date on the top. Your continued use of the Website following the implementation of the changes will be viewed as your acceptance of such changes. In the event where any change in our practices materially impacts your rights and when required by applicable law, we will take requisite steps to give you sufficient notice and obtain your express consent prior to implementing the new practices.

Collection and Use of Information

When you use Una Mattress Website, we collect some personal and non-personal information about our Users.

Personal Information refer to any information that can be used to personally identify you. This information includes but is not limited to: your full name, your national insurance number, your email address, your phone number and other similar information.

Non-Personal Information refers to information that is not personal in nature and cannot be used to identify you without linking it to your personal information. This information includes data such as your age, gender, nationality and similar demographic data.

When you create an account on the Website and/or order a product you are required to provide us with your full name, your email address, your phone number and delivery address. We use the this information to create your account, to identify you as a customer, to deliver the product to you, to track your orders, to respond to your queries and to contact you if required.

We also receive your personal information such as your name and your email address when you send us an enquiry or contact us through our website. We use this information to respond to your queries.

Information you provide our payment processor

When you order products through the website, you are required to provide requested billing details to our selected payment processor. We work with Acapture B.V. (“Acapture”), a private limited liability company, Molenpad 2/2, 1016 GM, Amsterdam, Holland. Please note that we do not hold your card details and billing information on our database and servers. All billing information is securely managed by our selected payment processor. Our payment processor is governed by their own terms and conditions and privacy policy which may be different to those contained herein. By ordering products online you agree to abide by the terms and conditions and privacy policy of our selected payment processor. If you do not wish to abide by our payment processor’s terms and privacy policy, please do not order products from our website.

Information we collect about you from your use of our Website

There is certain information that we are able to collect about our Users through the use of log data when they use our Website such as information about the device our Users use, user’s IP address, the date and time of visits and queries (“Non-Personal information”). We use this information to deliver our services to you and to improve our existing offering.


We use cookies on our website. Cookies are small files of data that automatically collects usage information from our website visitors. Cookies enable us to track information about our Users and enable us to improve our user experience and the website functionality. When you visit our website, our web server sends cookies to your computer. You can decline to accept website cookies by changing your browser settings, however, you understand that this will impact your user experience on our website.

Third-party analytics tools

The Website makes use of some tools which are owned and operated by third-parties who are governed by their own Terms and Privacy Policy. When you use our Website these third-party tools may collect certain non-personal information from our Users. We currently use:

Like a lot of other websites nowadays, we use third-party analytics tools such as Google Analytics to evaluate the usage of our service. You can easily opt out of Google Analytics cookies by following the instructions provided here. We use this tool to only collect non-personal information about our users that enables us to improve our website performance and user experience.

Google analytics uses analytics cookies to deliver its own services. Please take note that although we do not collect any personal information through the use of cookies, Google Analytics may combine the information that it collects about you on our website with other information that they have previously collected about you. You can familiarize yourself with Google’s privacy policy by visiting this link.


Use of Social Media Plugins

Additionally, the website contains parts of the social networks Facebook  and Instagram (Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, United States), Google+(Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States) and Twitter (Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, United States). The plugins are marked with a logo or the add-on “social plug in of…” or “… plugin”.

When you open one of their websites via a click you will be directed to the servers of the corresponding social network and data will be passed on. If you are logged into your personal account the operator of the website can link this information to your account. To avoid this you have to log out before clicking the link. You might have to delete cookies as well.

Reason and reach of the collection of data as well as the processing of it and your rights can be found in the privacy policies of the corresponding social network.

If you do not want Facebook or other social networks to link your data to your corresponding profile you have to log out of Facebook before visiting our website. Alternatively you can block the Facebook Plugins by installing add-ons for your browser, e.g. the “facebook-blocker”.

Sharing your Information and Compliance with laws

We will not sell or rent your personal information with any third-party. We may occasionally share your information with third-parties that we use to assist us in managing and improving our understanding of how users interact with our website. In the event we share your information with these third-parties, they will handle your personal information in accordance with this Privacy Policy. Please note that your User Content is by its nature publicly visible and by posting any such content on the Website, you authorize us to share this information with any web user.

We may share your personal information with law enforcement authorities if required to do so by law or subpoena. We also reserve the right to share your personal data to defend ourselves against any claims or allegations and to protect the security of our website.



We offer to send interested people newsletters to keep you informed about our newest products, offers and events. If you want to subscribe to the newsletter you have to give us a valid email address.

Processing your data

We process all User data in United Kingdom and other parts of Europe. When you use our website, you accept and authorize us to transfer and process your personal data in UK and throughout Europe. By creating an account on our website or purchasing a product from our website, you give us your express consent to such processing of your personal data.

We use industry best practices and commercially viable methods to protect your personal information (SSL encryption). However, our website is built upon third-party tools and software and there may be vulnerabilities that we are not yet aware of. Accordingly, we are unable to offer any guarantees as to the security of your personal information.

Retention of User data

We will retain all your personal information on our records as long as your account is active. After termination of your account, we do not retain any of your personal data for a period longer than necessary for fulfilment of our business and legal requirements.

Third-party websites

We will clearly identify any links to third-party sites on our website. These websites are governed by their own legal policies and agreements which may be different from those contained in this Agreement. We encourage you to review these third-party’s Terms and Privacy Policy before you make use of their services.

We cannot be held liable for your use and access of such third-party sites or for any information or content made available by such third-party sites. Any presence of third-party links on our website does not indicate an endorsement or recommendation of such third-party by the Company, and your access/use of these sites is solely at your own risk.


Right to Access or Delete Your Personal data

You have the right to request access to your personal data and to update or edit this information to ensure it is current and accurate. You can edit your personal information at anytime by accessing your account settings through the website or alternatively contact us at the email address provided below. You also have the right to request for us to delete your personal data to do that just send us a email to [email protected].