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CUSTOMISABLE COMFORT

100% ORGANIC

100 NIGHT HOME TRIAL

CUSTOMISABLE COMFORT

100% ORGANIC

100 NIGHT HOME TRIAL

Frequently Asked Questions

 

About the Una Mattress™

How do I set up my Una Mattress?

OPEN IT
Take your 3 Una mattress boxes to your bed frame
or base. Open Box 1 and remove and unwrap your
mattress cover. Open it out and position it on your bed.
Unzip the top of the cover and roll it back out of the
way. (Like opening a suitcase.)

UNROLL IT
Now remove the firm latex layer from Box 1. Unwrap
it, place it inside your mattress cover and unroll it until it
is lying flat, with the label facing up. Repeat with the soft
layer from Box 2 and the medium layer in Box 3 until all
three are stacked neatly with the edges lined up.

ZIP IT
Zip up your cover and you’re ready for sleep! By the
way, you can play around with the order of the layers
to find your comfiest combo. 8 out of 10 people tell us
they prefer a firm base, soft middle and medium top.

LOVE IT
Lie back on your Una mattress and drift away on a cloud
of organic comfort. Sweet dreams!

How do I customise the comfort of my Una?

Una is the world’s first organic mattress with comfort you can customise which means you can tweak the firmness of this amazing natural mattress to perfection.

8 out of 10 customer say they prefer their Una stacked with a Firm base, a Softer middle and Medium top.

Customers who prefer a firmer feel have a Medium base, a Softer middle and a Firm top.

And customer who like a softer feel have a Firm base, a Medium middle and a Soft top.

Unroll it, Zip It, Love it. Do it with two people, it’s that simple.

Why is the Una Mattress delivered in 3 boxes?

Unlike other mattress-in- a-box brands our organic materials don’t come vacuum packed in onesuper heavy box. The Una organic mattress needs a bit more space to breath and comes handily packed in 3 boxes, one for each firmness layer (plus the zipped cover with layer one). This makes the mattress much easier to move into your home and bedroom than traditional mattresses. Yay!

7 comfort zones, How does that work?

You may have heard of 7 zones in mattresses before. It is a tried and tested way to give exactly the right amount of comfort and support for each part of your body. Firmest foam density in the pelvic zone where most of our body weight is and a softer more gently support for our head, neck and shoulder as well as our knees, legs and feet.

By the way, don’t worry about which end of the mattress you have your head: zones 1 and 7, 2 and 6, and 3 and 5 all offer the same support.

Do you add any fire retardant chemicals?

The Una Mattress™ passes UK fire retardancy tests 2008 / BS7177 without using any chemical fire retardant additives through the (organic) sheeps wool in its outer cover. Wool is a naturally fire retardant material (as well as being superior at managing temperature and moisture all year round) . Yay!

What happens to returned mattresses?

We do not resell returned mattresses under any circumstances. Most of returned mattresses are eligible for donating purposes. If for any reason we think a returned mattress is not suited for charity, the mattress get’s professionally recycled.

How come Una Mattresses are cheaper than other organic latex mattresses?

It was really important to us to be able to offer a more affordable option to organic mattresses. We worked hard on building direct relationships to the developers in India who are experts in handling latex for mattresses. Although it means more work for us, this made it possible for us to guarantee the best possible quality control and also save money by avoiding any middle men.

About the Una Pillow™

How do I customise the comfort of my Una Pillow?

Your Una Pillow is made from thousands of soft organic latex flakes. The core is packed tighter to support your head and neck, while the outer layer is deliciously soft to help you sleep easy.

To custom-fit your Una Pillow to the perfect height, simply unzip and add or remove organic latex flakes from the outer layer. Sweet dreams…

About the Junior Una Mattress™

Which side up? Firmer or Softer?

As recommended by industry experts use the medium-firm side for youngsters aged 3-11 and the medium-soft side for ages 12-17.

About the Baby Una Mattress™

When do I use the firmer side and when the softer?

Based on advice from industry experts and health professionals, the firmer side provides the right support for your baby from birth to 3 years, gently supporting their spine as they grow and develop.

From 3-5 years we suggest you flip the mattress over so your child can sleep on the softer, comfier side.

Why go organic in the bedroom?

What is an organic mattress?

An organic mattress is made from 100% natural and organic independently certified materials.

As more and more people to natural, healthy and organic alternatives they are also choosing a natural products in the bedroom.

Better for you

Certified 100% organic materials mean you can relax without a care. The comfy latex is tapped from groves of Hevea trees, without adding smelly petrochemicals. And who needs fire-retardant chemicals when our soft organic wool and cotton cover does the job naturally and safely?

You and your family can lie back and breathe easy, right from the first night.

Better for the planet too

As well as being healthy for you, your Una mattress is kinder to the environment. Because we use 100% organic latex, cotton and wool, there’s no need for industrial chemicals, glues and pesticides – and the harmful footprints they leave behind. And every inch of your Una mattress is sustainably grown, fairly traded and fully certified.

Why go organic in the bedroom?

More and more people are becoming aware of the potentially toxic chemicals in everyday food and household products. Over the years many chemicals that were initially deemed safe turned out to be toxic to human health and on many household products there have never been any independent scientific studies on their long-term health effects.

Better for you

Certified 100% organic materials mean you can relax without a care. The comfy latex is tapped from groves of Hevea trees, without adding smelly petrochemicals. And who needs fire-retardant chemicals when our soft organic wool and cotton cover does the job naturally and safely?

You and your family can lie back and breathe easy, right from the first night.

Better for the planet too

As well as being healthy for you, your Una mattress is kinder to the environment. Because we use 100% organic latex, cotton and wool, there’s no need for industrial chemicals, glues and pesticides – and the harmful footprints they leave behind. And every inch of your Una mattress is sustainably grown, fairly traded and fully certified.

How can an organic mattress help with allergies or Asthma?

Figures from the American Lung Association suggest that between 50 and 80% of all asthma and hayfever cases are triggered by an allergic reaction to dust mites. However, the American Academy of Allergy Asthma and Immunology [AAAAI] recently concluded that mattresses made from natural materials are far less likely to cause allergic reactions than those made from synthetic materials.

About Organic Latex Foam

Organic Latex Versus Synthetic Latex

Beware most latex mattresses on the market are made from synthetic latex foam which is made from petroleum which can have a strong chemical smell (off-gassing) and emit VOC’s (volatile organic compounds). They are often 100% synthetic or it is a blend of synthetic and natural latex and marketed as ‘natural’ or eco-friendly.

100% natural latex is made purely from sap from the Hevea (rubber) tree which is injected with air and baked into a natural and durable point-elastic pressure relieving foam.

GOLS (Global Organic Latex Standard) certified natural latex foam is the gold standard of foams. With the latex sap sustainably tapped from Hevea trees that are organically grown without the use of any pesticides or chemical fertilizers.

Dunlop or Talalay method for making natural latex foam?

The original pure method to make natural latex foam is the Dunlop™ method (used since 1929). Una only uses organic certified latex foam (in 3 firmnesses) that has been made according to this method.

The Talalay method adds a step of flash freezing the mould of latex and adds some chemicals to stabilize the materials.

Some online articles suggest Talalay is softer than Dunlop latex. In fact Dunlop natural latex foam can be made soft, medium or firm depending how much air is injected in the foam making process.

Payment & Shipping

Which payment methods can I choose from?

You can pay via Card and Paypal.

How much does shipping cost?

All orders are eligible for free delivery in UK Mainland via DHL or Pallet delivery, hightlands, island and Northern Ireland.This also applies for any occurring returns. If you are wanting to order from the excluded areas, shipping costs will be added at checkout.